Frequently Asked Questions
Find quick answers to common questions about our services.
General Questions
What types of hosting do you offer?
We offer Shared Hosting, VPS Hosting, and Dedicated Servers. Each plan is designed to meet different needs, from personal blogs to enterprise applications.
Do you offer a money-back guarantee?
Yes! We offer a 30-day money-back guarantee on all our hosting plans. If you're not satisfied, we'll refund your payment in full - no questions asked.
What is your uptime guarantee?
We guarantee 99.9% uptime for all our hosting services. Our enterprise infrastructure with redundant systems ensures your website stays online.
Do you provide free SSL certificates?
Absolutely! All our hosting plans include free lifetime SSL certificates via Let's Encrypt, ensuring your website is secure and trusted.
Billing & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, and bank transfers. All payments are processed securely.
Can I upgrade or downgrade my plan?
Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and we'll prorate the difference.
Do you charge setup fees?
No, we do not charge any setup fees for our hosting plans. You only pay for the service you choose.
Technical Questions
Do you offer website migration?
Yes! We offer free website migration for all new customers. Our team will handle the entire migration process for you with zero downtime.
What control panel do you use?
We use cPanel - the industry standard control panel. It's intuitive, powerful, and comes with Softaculous for one-click installations of popular applications.
Do you support WordPress?
Absolutely! All our plans are optimized for WordPress. We offer one-click WordPress installation via Softaculous, WordPress acceleration with LiteSpeed, and pre-installed LS Cache plugin.